820-605: Cisco Customer Success Manager (CSM)

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109 Students Enrolled 24 Lectures 02:52:53 Hours

Curriculum For This Course

Introduction

1Lectures

Time 00:03:54

Customer and Industry Trends

3Lectures

Time 00:20:09

Defining Custoner Success and the CSM Role

4Lectures

Time 00:24:12

Engaging the Customer for Success

6Lectures

Time 00:51:19

Addressing Barriers

5Lectures

Time 00:40:51

Customer Success Management Activities

4Lectures

Time 00:29:13

Course Review

1Lectures

Time 00:03:15

Introduction
	1. Introduction	3:54

Customer and Industry Trends
	1. Impact of Market Transition	7:28
	2. Transition to Subscription Models	6:16
	3. Customer Lifecycle Journey	6:25

Defining Custoner Success and the CSM Role
	1. Defining Customer Success	5:10
	2. Value of Customer Success	4:31
	3. Impact to Business Practice	8:04
	4. Measurements of Success	6:27

Engaging the Customer for Success
	1. Preparing to Engage	10:17
	2. Relationship between Business Outcomes and Technology	8:56
	3. Health Index	8:30
	4. Success Plan	8:27
	5. Key Performance Indicators	8:39
	6. RACI	6:30

Addressing Barriers
	1. Addressing Barriers	4:22
	2. Addressing Barriers - Part Two	9:32
	3. Case Study	3:26
	4. Case Study Excercise	7:30
	5. Role Play	16:01

Customer Success Management Activities
	1. Customer Communication	9:55
	2. Deployment Planning	6:22
	3. Quarterly Success Reviews	6:50
	4. Expand and Renewals	6:06

Course Review
	1. Course Review	3:15

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820-605: Cisco Customer Success Manager (CSM)

Curriculum For This Course

Free 820-605 Exam Questions & Cisco 820-605 Dumps

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