CIS-CSM: Certified Implementation Specialist - Customer Service Management – Video Training Course & Lectures

Curriculum For This Course

Introduction to ServiceNow CSM

3Lectures

Time 00:15:59

CSM Fundamentals and Core Concepts

4Lectures

Time 00:22:58

Case and Account Management

4Lectures

Time 00:16:05

Advanced CSM Capabilities

4Lectures

Time 00:16:16

CSM Process Automation

3Lectures

Time 00:12:58

CSM Security and Compliance

2Lectures

Time 00:05:43

Reporting and Performance Monitoring

3Lectures

Time 00:09:05

CSM Implementation Strategies

3Lectures

Time 00:11:05

Introduction to ServiceNow CSM
	1. Overview of ServiceNow CSM	4:17
	2. Understanding the ServiceNow Platform	6:02
	3. Role of a ServiceNow CSM Implementation Specialist	5:40

CSM Fundamentals and Core Concepts
	1. Customer Service Management Basics	5:59
	2. Understanding CSM Data Model	5:52
	3. CSM Application Architecture	5:50
	4. CSM Roles and Responsibilities	5:17

Case and Account Management
	1. Introduction to Case Management	4:28
	2. Understanding Account and Contact Management	3:51
	3. Case Assignment and Routing	3:55
	4. Service Level Agreements (SLAs) in CSM	3:51

Advanced CSM Capabilities
	1. CSM Portal and Customer Experience	3:45
	2. Knowledge Management in CSM	3:47
	3. Integrating CSM with Other Applications	3:59
	4. Performance Analytics for CSM	4:45

CSM Process Automation
	1. Automating Workflows in CSM	4:22
	2. Business Rules in CSM	4:14
	3. Introduction to Predictive Intelligence in CSM	4:22

CSM Security and Compliance
	1. Overview of Security in CSM	2:53
	2. Compliance and Regulatory Requirements in CSM	2:50

Reporting and Performance Monitoring
	1. Introduction to CSM Reporting	3:10
	2. Customizing Reports in CSM	3:11
	3. Dashboard Creation in CSM	2:44

CSM Implementation Strategies
	1. CSM Implementation Best Practices	3:43
	2. Customer Onboarding and Transition	3:32
	3. Post-Implementation Considerations	3:50

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CIS-CSM: Certified Implementation Specialist - Customer Service Management

Curriculum For This Course

Free CIS-CSM Exam Questions & ServiceNow CIS-CSM Dumps

Student Feedback

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